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The Lean Product Playbook with Author Dan Olsen

The Product Podcast

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Sticking With Cars

If I was shopping for a car and one of the cars had twice the miles per gallon, I would probably pick that. So more is better or less is worse. Having a must haves doesn't make anybody happy but not having it makes them unhappy. Not having a delighter can create a lot of customer satisfaction. And we call that like wow features basically, right?

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