What I've Learned From the Best at Sales

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Delta: The people that care about their customers the most, that's... They won't. That seems to be who wins. If you can use that as a tool, you'll learn more, you'll make more sales. And people can tell if you care, they'll want to tell you more about their problems. People will give you the benefit of the doubt and not just cut you slack.

In this first in-person episode, Michael Seibel and Dalton Caldwell reveal how startups can gain a competitive advantage by doing something deceptively simple. They share compelling stories of companies that built loyal relationships and achieved success by making personal connections with users. In contrast, they discuss the traps early-stage founders make by trying to emulate big tech. If you want to build a business that customers love and that thrives in the long run, this advice on why caring deeply about your customers is key.
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