Social media moderation standards are more about epistemology than technology
Theory of Change Podcast With Matthew Sheffield
Twitter's Moderation Fuck Up
"There's definitely a moderation fuck up. I don't know how many people would dispute that," he says. "It really does continue to serve this role as a, this egregiously bad call by which all other calls we can cast dispersions on now" Twitter has since apologized for its handling of the story.
EPISODE SUMMARY
The internet is so commonplace that we rarely step back and think about how completely different today’s information climate is than even 30 years ago. News travels in seconds and oftentimes percolates even beforehand in the millions of tiny online communities that live on their own websites or within larger social media platforms like Facebook. Even elementary school children know how to easily sift through the world’s knowledge.
But as much as things have changed, things have also remained the same. Humans are still finite beings who don’t know everything, despite what you might hear on Reddit or Twitter.
Because our limitations still remain even as our technology has improved, there is the challenge of misinformation and disinformation, but are those even the right words to describe what we're talking about? Is it possible to make algorithmic distinctions between innocuous errors and harmful delusions? Are content recommendation algorithms biased, and is it even possible to have unbiased ones? These are among the many critical questions that are now being asked by people across the political spectrum.
People are right to be concerned about the moderation choices made by giant platforms like Facebook, TikTok, and YouTube. Unfortunately, however, many of the most prominent voices in the discussion, including Twitter owner Elon Musk, appear to be acting out of partisan motives rather than concern about intellectual hygiene. This is a complex and fraught subject, one that is just as much about epistemology as it is about technology.
Joining the show to discuss all this is Renée DiResta, she is the research manager at the Stanford Internet Observatory, an organization that focuses on internet content and moderation.
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GUEST INFO
Renée DiResta's official site: http://www.reneediresta.com/
On Mastodon: @Noupside@saturation.social
Stanford Internet Observatory profile: https://fsi.stanford.edu/people/renee-diresta
"Mediating Consent" https://www.ribbonfarm.com/2019/12/17/mediating-consent/
"The New Media Goliaths" https://www.noemamag.com/the-new-media-goliaths/
Discussion with Michael Shellenberger and Bari Weiss: https://www.samharris.org/podcasts/making-sense-episodes/310-social-media-public-trust
ABOUT THE SHOW
Theory of Change is hosted by Matthew Sheffield about larger trends and intersections of politics, religion, media, and technology. It's part of the Flux network, a new content community of podcasters and writers. Please visit us at flux.community to learn more and to tell us about what you're doing. We're constantly growing and learning from the great people we meet.
Theory of Change on Twitter: https://twitter.com/TheoryChange
Matthew Sheffield on Mastodon: https://mastodon.social/@mattsheffield
Matthew Sheffield on Twitter: https://twitter.com/mattsheffield
This is a public episode. If you’d like to discuss this with other subscribers or get access to bonus episodes, visit theoryofchange.flux.community/subscribe
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