PayPal is trying to transform from simple knowledge bases and repositories into that single source of truth with a lot of intelligence behind the scenes. We've kicked off now this three to four year program where 11 months into it. This has been an interesting first year to kick off a big strategic program for sure. But it's been really exciting and our team is really focused on the changes that we are trying to implement.
In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Stephanie Hill, Sr. Director, Knowledge Management at PayPal.
Stephanie Hill became the Senior Director of Knowledge Management in June 2019, and has focused on developing the content strategy of the future to improve time-to-market and content quality that supports over 200 markets served and dozens of languages. She has also worked on developing holistic knowledge management strategy, inclusive of authored content and other knowledge streams and designing content taxonomy to enable teams to write and maintain reusable content modules.
In addition to this role, Stephanie has over 20 years of experience in financial services operations, across learning & development, self-service strategies, customer service line leadership, and knowledge management. She has also led teams across 4 continents and very passionate about D&I and have been building a Remote Employee Group within the company to help drive engagement (even pre-Covid) for employees who aren’t physically in an office.
Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization.
To learn more about Enterprise Knowledge, visit us at: enterprise-knowledge.com.
EK's Knowledge Base: https://enterprise-knowledge.com/knowledge-base/
Contact Us: https://enterprise-knowledge.com/contact-us/
LinkedIn: https://www.linkedin.com/company/enterprise-knowledge-llc/
Twitter: https://twitter.com/ekconsulting