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Can Cashback Rewards Save Ecommerce from Discount Addiction?

The Unofficial Shopify Podcast

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How Does This Impact Customer Service?

The language that you use to describe the cashback, if it's, for example, in that welcome series really matters. So we've done this language testing across all the brands that we're working with. And what we've seen is that cashback is a good word. People like cashback. I mean, it's winning. But there's certainly some people who also will ask, well, where's my return label?

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