The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Navigating a new era of AI-first customer service

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

CHAPTER

AI Empowering Customer Support

This chapter examines the growing investment in AI technologies within customer support teams, highlighting a significant rise in adoption rates. It discusses the benefits of AI in enhancing customer experience and operational efficiency while addressing the hesitations some teams have about embracing this technology. Furthermore, the chapter emphasizes the evolving roles of support professionals as they transition towards more strategic positions, driven by the integration of AI and changing customer expectations.

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