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23min chapter
Jim Benson on The Collaboration Equation, His New Book
Lean Blog Interviews - Healthcare, Manufacturing, Business, and Leadership
Transforming Tension into Teamwork
This chapter emphasizes the significance of balancing team dynamics and cultivating a collaborative culture to navigate tensions effectively. It showcases a real-world example from a New York hospital project where proactive communication and inclusivity led to successful problem-solving instead of conflict. The discussion also highlights the role of leadership in fostering respect and collaboration within high-pressure industries like healthcare and construction.
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