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403. Process Can Set You Free with Hilary Corna

The ONE Thing

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The Importance of Documenting the Current State

At Toyota, we would plot out entire flows on walls with post-its back before we had cloud technology. The first thing in that sequence is documenting the current state and then you can speak from fact. Most of your problems are just a disagreement about what it's supposed to be. And so this tool helps you do that.

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