How to Be More Self-Consciously Observant and Reflective in the Context of Crucial Conversations

Jeff: It's hard to observe ourselves briefly within a conversational context and then plunge back into that conversation and behave better. Emily: Is that a skill that we all need to develop or is it already there inside us and we just need to let it grow some help me understand how I can be more self-consciously observant in the context of crucial conversations? Jeff: Some people do seem really naturally gifted at it, but it's not that it's not a skill they've already learned. They actually have parents or teachers or school friends who are naturally good at communication.