I think we were slaves to the offices a bit too much. We over-indexed on it, maybe there's some balance because when you do take a four week vacation and you work half days for two of the weeks, you kind of come back refreshed and you stay with the company longer. And I mean, Europeans have their have a better lifestyle. They enjoy it. So maybe what happened during this pandemic, when we look back on and we do the postmortem, it's going to be, hey, you know what? Maybe Americans, we were slaves To The Office A Bit Too Much.
Airbnb CEO and Co-Founder Brian Chesky joins Jason to tell the story of Airbnb’s early startup struggles (1:29) and discuss how the company has restructured operations to heighten focus on the product and its customers (16:05). They dive into addressing customer complaints, hyper-focused marketing, the AI opportunity for Airbnb, and much more (40:26).
(0:00) Airbnb’s Brain Chesky joins Jason
(1:29) Brian’s experience with early rejection
(14:48) Lemon.io - Get 15% off your first 4 weeks of developer time at https://Lemon.io/twist
(16:05) Airbnb’s company structure and focusing on product first
(25:26) Miro - Sign up for a free account at https://miro.com/startups
(26:42) Staying focused, getting permission from your customers, and Airbnb’s new updates
(38:53) Embroker - Use code TWIST to get an extra 10% off insurance at https://Embroker.com/twist
(40:26) Addressing customer complaints and Brian’s philosophy on remote work
(49:23) AI’s future in hospitality and Brian’s personal experience with ChatGPT
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