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2min chapter
100. Listening to Understand versus Listening to Win | Strategies for quality listening and how to know when you've got it right
Stimulus - Learn Tools to Crush It in Your Medical Career
How to Measure Quality Listening
"We want to measure outcome. We want to measure the quality of listening," he says. "I came across an idea that helped me think there could be a clear target of listening" He has taken Chris Voss' book on negotiation and ported it to his work in the ED.
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