Swiggy's Experiment in Chennai Was Mixed

The Blinkit delivery workers' strike that began last week has brought the spotlight back on the delivery personnel crisis in India. Just last year in July, Swiggy’s delivery partners in Bangalore too had gone on strike. Their issues range from wages to the lack of basic employee benefits.

With an IPO scheduled for 2024 and its 1000 plus crore rupee investment in the bike-taxi company Rapido, the stakes were high for the food delivery platform. It had to find a solution and it had to be soon. So, it came up with a plan.

It gave its delivery personnel the option to double as bike-taxis during non-peak hours. This was to incentivise them for doing more work in a day and also retain them during peak hours.

But can a food delivery rider deliver meals and also ferry people?

Tune in to find out.

(Edit note: Earlier, we mistakenly said Swiggy's investment in Rapido was 100 crore rupees instead of 1000 crore rupees. The error is deeply regretted)