Going Deep with Aaron Watson cover image

477 Duolingo's Evolution w/ Chief Product Officer Jorge Mazal

Going Deep with Aaron Watson

00:00

Empathy: The Key to Retention

Part of retention is predicated on being deeply empathetic to the user. If you understand what they're actually looking for and you're able to give it to them, then that's going to keep them coming back because you're delivering the goods. It's the same idea where, you know, the empathy for those team members are a huge topic of conversation.

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