Episode 2 - Why big government things go wrong
The Clock and the Cat
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Exploring Organizational Dynamics and Trust in Technology Approaches
The chapter delves into contrasting centralized and decentralized technology approaches through the example of NHS and Timpsons, emphasizing the benefits of trusting employees. It discusses the impact of technology on organizational control, the significance of starting conditions, and challenges in replicating success in different contexts. The conversation also highlights the importance of understanding hierarchies, establishing connections, and utilizing trust and teamwork for effective governance and collaboration.
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