The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Flow’s Daniel Scrivner on the brave new world of asynchronous productivity tools

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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The Anti-Metrics of Engagement

Daniel: I think something like engagement is just it seems sexy. It seems cool that people are spending more time in the app. But again, productivity, moving the ball forward, shipping things that matter, doing good work. That's more focusing on second and third order effects of your work. We'd love to know if there's a business leader or even design leader, maybe that you aspire to in your work.

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