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The Importance of Intermediaries in Apologies
I don't think it's obvious that it's going to be a wrong thing or a fake one. The only way for intermediaries to be relevant is for something to be going on either between you and in the intermediary or between the intermediaries themselves, he says. This process of intermediaries can construct can help induce as real and as useful in apology as could happen without them. It sounds like that's a fear, but that doesn't have to be the actuality that is it.