S21E5 -Excelling operationally
unbillable hours - a podcast about better professional services marketing
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The Importance of a State of Alignment
"Operational excellence is a state of readiness. No coincidence. It's the title of my book, but state of readiness is a condition," he says. "What is important to a person is very individual and it doesn't matter about profit as much as is this company executing according to its plan." He talks about how companies can create an environment that makes people want to work harder for their jobs.
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