Hiring and Customer Service Simplified

What’s the secret to scaling multiple home service businesses across four states? Hint: It’s not just about the bottom line.

Chad chats with Lee Downing, who grew from running a single HVAC business to owning 12 home service franchises. Lee reveals his secret: it's all about putting people first. He breaks down how focusing on culture, not just profits, helped him scale quickly while building a lasting business.

If you're ready to rethink how you lead and grow, this episode is a must-listen.

Additional Resources: 

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Key Takeaways

• Franchise Success: Lee’s journey from a single HVAC franchise to owning 12 franchises, focusing on cross-trade expansion.
• Culture as a Core Value: Building a successful business starts with a strong, people-centered culture. Invest in your people and hold them accountable.
• Leadership & Accountability: Leadership isn't just about giving directions—it's about servant leadership and providing support for your team to succeed.