
Shipping new ways of working to a classic organization with the One UPS system, with Marcela Rodriguez Joos — #13
On Theme: Design Systems in Depth
Transformative Journey of One UPS
This chapter reflects on the cultural shifts in collaboration and communication experienced by the team during the One UPS project. It emphasizes the importance of storytelling in leadership, the value of celebrating achievements, and the commitment to enhancing user experience across all interactions.
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