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5min chapter
The Discussion: Generative AI - from Consumer Rights to Human Rights #19
The Future of You
Segmentation, Personalization, and the Future of Customer Experience
This chapter explores the concept of segmentation in client models and its relationship to personalization. It discusses the potential shift in thinking towards using models for personalized experiences and touches on concerns about technology engagement, different customer relationships, and the shift towards cashless payments.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode