Intercom on Product: Speeding back up when momentum drops
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
00:00
The Principles Are Guide Lines, Not Rules
"We've three principles and then below that, we've process," he says. "And the process is basicallys a bunch of things to do to enact the principles" He adds: 'I think it was definily like bruising to hear pieces of this... But you'd much rather take those bruises'
Transcript
Play full episode
