How to Improve Processes to Help People Focus on the Good Bit of Their Job?

I was about to say if we stuck the vice assistant in it and then a dummy yet, yeah. I need some real humans. And how can you do that through to any technology? Anybody who's listened to this podcast is how can we improve processes to help people focus on the good bit of their job? Some great stuff in regards to skill development that they can do rather than a transactional, how do I find this book or how do I do this? Where's this? It's fascinating. But also, there are certain facets of certain things. We'll get into this with AI and everything else.