Vibes-centric Restaurant Design Leaves Us Cold
VinePair Podcast
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The Shift in Restaurant Culture
This chapter examines the changing priorities in the restaurant industry, where ambiance and branding now often take precedence over food quality. It discusses the impact of the COVID-19 pandemic on dining expectations and how service quality can sometimes play a more crucial role in driving customer loyalty than the actual culinary experience. The conversation highlights the challenges faced by new restaurants in a competitive market that demands a multifaceted approach to success beyond just great food.
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