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The Art of Leadership in Business with Patrick Lencioni

The Art of Charm

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Embracing Authenticity in Company Culture

The chapter explores the importance of companies being authentic in their culture and values, using Southwest Airlines as an example. It discusses the impact of honest communication about cultural challenges and the benefits of understanding why employees may leave a company. The discussion emphasizes the role of trust, open communication, and healthy conflict in building a strong organizational culture and enhancing team performance.

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