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#364 – Chris Voss: FBI Hostage Negotiator
Lex Fridman Podcast
What's the Toughest Negotiation?
The hardest part about negotiating with family members was not deceiving them. Empathy, learning empathy the hard way and then being able to take it up to higher levels is a key component of successful negotiations. "I knew how they felt before I walked in the door," he says of families who have been targeted by Al Qaeda.
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