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Why Good Digital Product Managers Are Often ‘Wrong’ (and Why That’s OK)

The Frictionless Experience

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The Reality of Product Management

This chapter dispels common myths about product managers being the sole decision-makers, highlighting the role of humility and data-driven insights. It emphasizes the importance of collaboration among team members and the need for soft skills in effective product management. The discussion further critiques the notion that the customer is always right, using anecdotes to illustrate how innovative product designs can initially face skepticism.

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