
Developing a Client Conflict Strategy
2Bobs—with David C. Baker and Blair Enns
The Importance of Conflict Policy
This week, Jarrett ponders the conflict between expertise and specialism. He says he's tired of writing conflict policies for clients who want to hire someone with no experience in their field. "We can't develop expertise in helping you unless we've worked with multiple clients in yours" The next few minutes are a philosophical underpinnings of his perspective on this issue.
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