How to Optimize Your CIO's Use of Chat

The first step for us was really just after I got done playing with it is saying, okay, everyone has to play with this. And so we always challenged our thinking, I still do myself, but also the team, you can't say this doesn't work. You have to continue beating your head against the wall with other people's help until you definitively know that it doesn't after you feel level of mastery. But yeah, without the right understanding of something, the nature of it, any tool, you're not going to be able to get the right output.