Revolutionizing the Customer Experience: Innovating and Scaling Within Enterprise Organizations by AmEx VP of Product
The Product Podcast
00:00
The Benefits of Staying Nimble
We have six key areas of focus. Payments, commerce, membership, blockchain and web3. AI and NextGen servicing. And then a little bit of a catch-all bucket at the end called R&D slash disruptive tech. The other thing I want to highlight on this page is this concept of graduation. So once a product reaches a certain level of scale, we look to graduate that product to another part of the business for that team to then carry it forward.
Transcript
Play full episode
