3min chapter

The Frictionless Experience cover image

Why Conversion-First Thinking Is Hurting Your Brand’s Future with The Good’s Jon MacDonald

The Frictionless Experience

CHAPTER

Understanding the Role of Heuristics in Consumer Decision-Making

This chapter explores the integration of digital tools in physical retail spaces, focusing on how apps aid consumer purchases. It emphasizes the role of heuristics in consumer decision-making and how brands can leverage these insights to optimize the shopping experience.

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