
S3 Ep3: Alex Schmidt – Deliberate Intervention
Power of Ten with Andy Polaine
How to Rethink Metrics in a Situation Where the Users Have No Choice
In the public sector, you can't go to an alternative passport application office that is better. The same is very true, obviously, with inside enterprise. How might we re-imagine those metrics that value user-centricity when people have no choice? I'm having a hard time with it.
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