Power of Ten with Andy Polaine cover image

S3 Ep3: Alex Schmidt – Deliberate Intervention

Power of Ten with Andy Polaine

CHAPTER

How to Rethink Metrics in a Situation Where the Users Have No Choice

In the public sector, you can't go to an alternative passport application office that is better. The same is very true, obviously, with inside enterprise. How might we re-imagine those metrics that value user-centricity when people have no choice? I'm having a hard time with it.

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