
#517: The First Key to Success is the Making of Members
Let's Talk Loyalty
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Exploring Enrollment Strategies for Loyalty Programs
This chapter delves into the significance of enrollment in loyalty programs and outlines key factors for successful enrollment strategies, such as simplicity, multiple channels, and reducing frontline staff workload. It also highlights the impact of enrollment on engagement metrics, stresses the value of customer insights for enhancing loyalty, and discusses the balance between seamless enrollment and deliberate friction for targeting specific customer segments.
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