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S6E4: Cynt Marshall on Workplace Culture As The Measure of Success

Stanford GSB: View From The Top

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I Don't Know Anything, I'm a Night Person.

I'm trying to look around at the ages in here back in the day when you would dial zero to actually, and that was like not even cell phones, okay, to get your calls made. And so I supervised those operators in San Francisco. They taught me how to truly serve, how to walk into a place when you really don't know anything. So this one project with this one policy in particular, I wanted to change. It was kind of like an inhumane policy where they had to sign up to go to bathroom, all kinds of stuff. But we did. Our results went from the worst in the company, literally to the best in the company.

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