4min chapter

Finding Our Way cover image

23–Make UX truly human-centered by addressing trauma, power, and other necessary and uncomfortable realities (ft. Vivianne Castillo)

Finding Our Way

CHAPTER

The Difference Between Sham and Guilt

In order to be able to take action, it starts with education. It's hard to actually understand the impact that it's having on your team if you aren't aware of how trauma operates. Especially with this election, you can't necessarily lead your teams without being able to talk about race and racism and hatred. So when I'm teaching and equipping leaders how to have these conversations, I'm also teaching them about the difference between shame and guilt.

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