Introduction

If there’s one word that sums up this week’s episode, it’s conscious listening. Yes, that’s two. But it’s actually the on-ramp to the real word we mean, and which is fast emerging as the theme of this Season 5 of Workplace Stories as it evolves: intentionality. That’s because our guest--RJ Milnor, Global Head of People Analytics and Chief People Data Officer at Uber--says it was conscious listening and thinking by he and his team about the WHY of his company was asking people to work for them, as opposed to where, that helped him craft a working Hybrid Work policy that works. Which, of course, is also another way of describing being intentional about RTO. We love RJ’s deep-thinking approach to these big questions--his commitment to listening to the people he’s trying to help, his rigor around tools and data, his willingness to experiment and flex. And we think you will too--plus get some clues about how to start the road to unlocking the Hybrid Work puzzle box from today. Hint: get conscious listening… and then get intentional.