The Role of the Senior Leadership Team in Crisis Response

It's critical to have these things documented because if you don't, you're just winging it, right? The organization is just responding by the seat of the pants. That plan should be used as a basis for testing for tabletop exercises so that people will understand what's in the plan and how to use it. And frankly, it provides confidence to the organization that they've got a document,. They've got a plan, that they know how to handle this.