Every day, a truly every day would start with customer complaints from sdors ye. And everybody, all customers, had my male address. i the last thing i'd say is, i mean, i would never say we were completely successful on this. But i think we got better and better at it. You can't make your listening stick if you're not effectively responding to what you hear.
Leaders who don’t listen will eventually be surrounded by people who have nothing to say. Back in 2015, Frank Blake and I discussed how to create an environment for honest feedback. In 2022, this is more important than ever.
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