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Jordan Shlain: Changing Ourselves For The Better

Big Questions with Cal Fussman

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Anxiety Designer

i kind of call myself an anxiety designer, because i know people are coming at me with anxiety. So one of the simple things is when you walk into a doctor's office and the pers hek, how good to see you. We'll have a seat. You want coffee, like son. That feels like you you stepped into, you know, not a doctor’s office. Everybody knows who you are, like you're known. No one's asking you to fill out forms first,. or askie if you want a cup of coffee or lass of water. They're asking you what you want. Simple, simple, but this is mandrin oriental concierge

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