Navigating Enterprise Software Development and Sales Strategies

Arvind Jain joins Sarah and Elad on this episode of No Priors. Arvind is the founder and CEO of Glean, an AI-powered enterprise search platform. He previously co-founded Rubrik and spent over a decade as an engineering leader at Google. In this episode, Arvind shares how LLMs are transforming enterprise search, why most tools in the space have failed, and the opportunity to build apps powered by internal knowledge. He discusses how much customization is still needed on top of foundation models, what made building Glean uniquely challenging compared to Arvind’s previous ventures, and what’s next for the company.

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Show Notes:

0:00 Introduction

0:58 How LLMs are changing search

2:05 Building out Glean’s platform

5:09 Why most search companies failed

8:41 Out of the box vs. bespoke models 

10:26 Creating apps on top of internal knowledge

15:34 User behaviors & insights 

19:11 Unique challenges of building Glean 

21:51 Product-led growth vs. enterprise sales

25:00 Succeeding in traditionally bad markets 

27:08 What Glean is excited to build next