Traditional insurers spend their time hiding behind legalese and snail mail checks. But the world's largest digital companies are seeking a better way. eBay grew its warranty sales by 500% within weeks of switching from a traditional insurer all while making customers happier with an NPS of 65 plus they achieved this with AI back pricing. And we'll speak with a friend of Pivot about what's going on inside Twitter.
Kara and Scott discuss Microsoft layoffs, cryptocurrency’s surprising recovery, and Jacinda Ardern’s resignation. Plus, someone bought a Twitter bird statue for $100k, and it wasn’t Kara. Friend of Pivot Zoë Schiffer (@zoeschiffer) joins to discuss all of her recent Twitter reporting, including the work that went in to this week’s major New York Magazine story, which you can read here.
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