What Makes a Good Job, part 2, featuring Zeynep Ton
Hello Monday with Jessi Hempel
00:00
The Toxic Effects of High Turnover
When there's a high turnover environment, there are constant operational problems. And unit managers or frontline managers are constantly fighting fires. That means that they don't have time to hire the right person. They're constantly understaffed. So when you have a higher-dried person train them well because of high turnover, now you tend to centralize as much as possible. When you centralize, many of those decisions are going to be bad decisions. There's an amazing mistrust in your system.
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