3min chapter

Deliverability Defined cover image

Sender Reputation: The Road to Inbox Placement

Deliverability Defined

CHAPTER

Unsubscribes Aren't as Negative as Spam Complaints

Unsubscribes are negative a little bit but they're not nearly as negative as a spam complaint. Gmail is going to look through their database and see how many unengaged subscribers you email regularly. A lot of people have hypothesized that Gmail's cut off where they start sending emails to spam is after 180 days. So if you have a bunch of people on your list who have not been opening for 180 days, there's a good chance Gmail isgoing to think you're sending spam.

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