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Empathy in Conversations
To understand how to be empathetic towards people and understand, we had that story about the day you're in my cube and you didn't realize I was in a bad mood. It's understanding reading the room, understanding the mood somebody's in. We need to remember we're all humans. We have emotions. And it's okay to understand that when you're having conversations. But there's a huge difference between being right and doing the right thing.