Niecy Nash Betts
Conan O’Brien Needs A Friend
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The Comedy of Customer Service
This chapter shares humorous anecdotes from the speakers about their experiences in monitored customer service roles, particularly in a midnight airline call center. They discuss how awareness of being observed influences their behavior, leading them to entertain callers even when they seek straightforward assistance. The conversation blends comedy and reflection on performance, highlighting the quirks of service jobs.
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