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Encore: ‘You’ve Got Mail’ Got It Wrong

Decoder Ring

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What Was It Like When Barnes & Noble Opened?

The Barnes & Noble on 82nd and Broadway was a hit. The other bookstores around it suffered as a result. This hands off approach presaged the appeal of an even more frictionless, even more generic electronic bookseller. It presages customer service delivered by chatbot and food delivery services that promise you won't even have to talk to another human being on the phone.

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