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Create Clear & Actionable Journeys with the 5x12 Framework

Service Design Show

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Crafting User Journeys with Miro and Deidoo

This chapter explores the use of tools like Miro and Deidoo to define structured workflows and journey maps, emphasizing the importance of a solid framework to minimize excessive customization. It discusses the roles stakeholders play in managing different lanes of the user journey and the significance of mapping the offboarding experience within the overall member lifecycle. The chapter also highlights the value of data visualization and nested journeys to enhance user engagement and drive actionable insights.

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