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How to Turn Insights into Company Strategy ft. Cait Keohane

Unchurned - The No. 1 podcast for Customer Success

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Harnessing Customer Insights for Strategic Development

This chapter discusses the critical role of customer feedback in shaping product development and strategy. It introduces a community forum for direct communication between customers and product managers, while highlighting the importance of journey orchestration and risk management in fostering strong customer relationships.

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