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: Project Management of Your NCUA Documents of Resolution (DOR)

Guest Speakers:
- Steve Farrar (Former NCUA examiner and central office staff)
- Todd Miller (Former NCUA examiner and director of special actions)

Key Topics Discussed:
1. Current trends in NCUA Documents of Resolution (DORs)
- Longer DORs with numerous action items
- Possible reasons: Merit system, examiner inexperience, post-COVID catch-up

2. Communication challenges between credit unions and NCUA examiners
- Importance of clear understanding and negotiation of DOR requirements
- Impact of quality assurance reviews on agreed-upon terms

3. Project management strategies for addressing DORs
- Establishing clear priorities and timelines
- Assigning accountability and resources
- Balancing reporting requirements with actual problem-solving

4. Cost implications of DOR requirements
- Examiners may not fully understand financial impact on credit unions
- Potential conflicts between profitability goals and compliance costs

5. Best practices for internal communication and reporting
- Transparency across management team and board
- Regular updates to board and supervisory committee
- Demonstrating commitment to corrective actions

6. Importance of finding the right balance in reporting
- Avoiding excessive time spent on reporting at the expense of problem-solving
- Using summary reports effectively

Key Takeaways:
- Effective communication with NCUA examiners is crucial for managing DORs
- Proper project management techniques can help credit unions address DOR items efficiently
- Credit unions should be aware of and communicate the cost implications of DOR requirements
- Regular, transparent reporting to internal stakeholders demonstrates commitment to improvement
- Balance detailed reporting with actual progress on corrective actions

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