Measuring the ROI of Knowledge Management
2nd Edition, Chapter 7: The case against ROI for knowledge management
Book •
Stan Garfield's "Measuring the ROI of Knowledge Management" explores the challenges and opportunities of measuring the return on investment for knowledge management initiatives.
The book examines various methods for measuring the impact of KM programs, including quantitative and qualitative approaches.
It provides practical guidance on selecting appropriate metrics, collecting data, and analyzing results.
The book also addresses the complexities of attributing specific outcomes to KM initiatives and the limitations of traditional ROI calculations in the context of KM. It emphasizes the importance of demonstrating the value of KM through tangible results and aligning KM strategies with organizational objectives.
The book is a valuable resource for KM professionals and organizational leaders.
The book examines various methods for measuring the impact of KM programs, including quantitative and qualitative approaches.
It provides practical guidance on selecting appropriate metrics, collecting data, and analyzing results.
The book also addresses the complexities of attributing specific outcomes to KM initiatives and the limitations of traditional ROI calculations in the context of KM. It emphasizes the importance of demonstrating the value of KM through tangible results and aligning KM strategies with organizational objectives.
The book is a valuable resource for KM professionals and organizational leaders.
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Stan Garfield
Leading an Online Community with Stan Garfield
