You wouldn’t necessarily think much about the sewerage system that runs beneath your feet, or that a sewer district could be a powerhouse of engagement on social.

But this week’s Social Pros guest, John Gonzalez, Communications Manager at Northeast Ohio Regional Sewer District, is using personality to build strong human connections.

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Full Episode Details

If you’re not following Northeast Ohio Regional Sewer District on Twitter, you’re missing a trick. The organization has a following of over 35,000, which has grown through its unique and hilarious social approach.

We had to invite their Communications Manager, John Gonzalez, onto Social Pros to hear his top tips and tricks.

John explains the challenges he has faced in making a sewer district exciting on social and discusses how his job plays out day-to-day.

Plus, he reveals top tips on building human connection through adding personality to your content and staying on top of trends. If you’re looking to grow a unique, relatable brand on social, you’re in the right place.

In This Episode:

4:23 – Introducing John Gonzalez
5:40 – What is Northeast Ohio Regional Sewer District?
6:30 – John outlines his role
8:39 – How John stays ‘human’ on social
12:09 – Cultivating and nurturing a community of active followers
14:53 – Earning leaders’ trust for a unique social approach
17:45 – Gaining freedom and creativity for social
22:39 – John’s content creation process
25:35 – Did John always use Twitter?
26:45 – Does John ever switch off?!
27:56 – How NE Ohio Regional Sewer District approach other platforms?
30:14 – Creating social content without expectation
33:00 – John explains his campaign
39:23 – John Gonzalez’s top tip for social pros

Resources

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